I have had a lot of issues with the Narwal app. Initially it was glitching the entire first day making the Narwal useless. It randomly started working that night but now is intermittent, often glitching and saying it can’t connect. This is happening at least once a day, often for hours. I have been trying to resolve with customer service but they haven’t been any help after a week of back and forth.
The robot seems to work great (when it can work) so I think it’s an app issue. Very frustrating for the money - I’d buy another brand if I had my time again.
Did some research prior to purchase and very happy to say that the reviews are true, this machine far exceeded my expectations. Navigation is excellent, it’s surprisingly quiet, user friendly, and cleans and dries the mop heads quietly after it’s finished. Floors are cleaner than they’ve ever been. No streaking, no wet patches, just perfectly clean. It has options to recognise carpet, no go areas and stairs. Does not bump into everything - it actually sees it and avoids it by a millimetre. Packaging protects each component well so it arrived safe and within good time so thank you Narwal. Comes with dedicated cleaning fluid, a couple of spare disposable dust bags and a reusable dust container. It’s an impressive machine with app connectivity that looks good and does an excellent job. It told me after mapping the area it would perform an intensive first clean - wasn’t wrong - awesome.
When auto washing and self emptying it is a bit too loud
This is my first time ordering this product.
I highly recommend this brand.
I have suggested this to my family and friends.
It’s the best vacuum cleaner ever.
Narwal Freo X Ultra Robotic Vacuum and Mop with Auto Washing and Self Empty 2.0