Product Help

Narwal Freo

Narwal T10

General

Network

App

Floor Cleaner
Pet
Maintenance

Genereal

Narwal Freo User Manual and Quick Start Cards

User Manual

Package dimensions and weight

Package size:18"×16.1"x24.8”/457*408*630mm 
Net weight :27.56 lb/12.5kg (Robot + Base station +Vacuuming module + Mopping module) 
Gross weight with package : 37.48lb /17.0kg

What accessories come included with the robot?

Here's everything included when you buy a Freo: 1 x Power cord, 1 x Cleaning hook, 1 x Floor Cleaner bottle (930ml), 2 x Mopping modules, 2 x Side brushes, 2 x Filter sponges. All the other accessories are available for purchase on our official website (https:/narwal.net.au/)

Shipping Methods

Our shipping methods include Auspost, StarTrack and FBA.

What's the voltage

The input voltage of Narwal Freo is 100-240V-50/60Hz.

Battery capacity and Charging times?

Narwal Freo's battery capacity is 5200mAH, so it takes about 2.5 hours to fully charge.

What kind of floors can Narwal Freo work on?

Narwal Freo can be used on wood floors, laminate floors, and other smooth hard floors such as tiles and marble. If your floor surface is rough and uneven, then we do not recommend using a robot for cleaning. Also, Freo can adjust the pressure and wetness for different floor types: Wood floor [7N + Dry], Hard floor [12N + Normal].

What should i position a Narwal Freo?

1. Place the base station against a wall and near an outlet, making sure there is more than 1m/40inches of clear space in front of the base station. 2. After placing the base station, insert the power cord into the base station, then insert the plug into the outlet. The screen will automatically light up when the base station powers on, and the robot will turn on when it is in the base station. Note: Please place the base station in a place with good WiFi signal.

Can Freo work in the dark?

Freo uses lasers to create a map and will need light during the mapping process. It will then use lidar to automatically move around rooms. Lidar can work normally in the dark, however dark objects may weaken the signal received by the infrared sensor, and the obstacle avoidance effect may decrease to a certain extent.

Does Narwal Freo Swith automatically between Mopping and Vacuuming?

Yes, Freo is compatible with vacuum modules and mopping modules, and the corresponding modules will be automatically applied in different vacuuming/mopping modes.

What is the capacity of the dust box

The capacity of Freo's dust box is 480ml, Freo's upgraded dust box is larger and reduces the frequency of cleaning the dust box.

Network

Preparation for network connection
Before connecting to the network: 

1. Make sure the Wi-Fi router has a single 2.4GHz band Wi-Fi signal. 

2. Make sure the Wi-Fi router's firewall and other special settings are turned off. (Log in to the router's management interface to make changes.)
Supported/unsupported encryption types?

* Supported WiFi encryption types:

  • None
  • WPA2-Personal
  • WPA/WPA2-Personal
  • WPA3/WPA2-Personal

        * Unsupported WiFi encryption types:

        • WEP
        • WPA3-Personal
        What can i do if the network connection fails?

        If the network connection fails, please check:
        1. Is the Wi-Fi password correct/is there any space when you enter the password
        2. Whether it is a single 2.4GHz band Wi-Fi signal 
        3.  Whether the Wi-Fi encryption type is not supported 
        4.  Try to connect the network by connecting hotspots from other devices

        App

        App download

        Scan the QR code in the manual to download the app. 

        After connecting the robot to the wifi on the base station, scan the QR code on the base station to download the app. 

        Search "Narwal" on App Store or Google Play Store

        What is the largest map Narwal Freo can build?

        Narwal Freo can build maps with areas up to 3229 square feet.

        Can I share Freo with other accounts through the Narwal App?

        Yes, you can share your robot with other devices and control it, Freo can share up to 4 other accounts.

        Floor Cleaner

        Is there a bottle of floor cleaner that comes with the original package?

        Yes, there is 930ml of Freo exclusive floor cleaner in the original package. 

        Note: Detergent sheets for T10 cannot be used on Freo.

        Can I use other floor cleaners?

        Narwal Freo has its own exclusive floor cleaner, and the base station can automatically add this cleaner if you select that function.

        We do not recommend using other cleaners as they may produce foam or residue that corrodes the piping system and parts, causing the robot to malfunction.

        Clean water is sufficient for mopping if you mop every day.

        Pet

        Does Narwal Freo detect and clean pet waste？

        Narwal Freo currently is not able to detect/clean pet excrement and vomit, or other large garbage waste, as they can cause the robot to jam.

        Maintenance

        What can I do to maintain the Freo?

        Please wipe the surface and sensors with a moist towel/soft cloth regularly. 

        Note: The robot comes equipped with an internal battery, so please do not rinse the robot which might cause malfunctions or damage.

        Using

        Pet (T10)

        Maintenance (T10)

        Accessories - Related

        Using

        Narwal T10 user guides and quick start cards.

        User Manual

        How does the robot identify objects and people? And how does it avoid or behave when it detects obstacles?

        The T10 automatically slows down when it detects people, pets, objects, or the edges or furniture.

        How often does the robot return to the base station to clean the mops?

        Under normal circumstances, the robot will return to the base station after mopping 53 to 108 square feet. You can also control the robot to wash the mop cloths by clicking the 'Wash Mop' button in the App.

        Is it safe to use robots on Hardwood/Ceramic/Composite floors?

        It is safe to use the T10 on level Hardwood, Ceramic, or Composite floors. Those concerned about mop humidity damaging floors can adjust the humidity levels through the Narwal app.

        Does the robot need light when it is running?

        The robot uses lasers to create a map and will need light during the mapping process. 

        The robot will then use radar to automatically move around rooms and does not need light.

        How much noise does the Narwal T10 make during cleaning?

        When vacuuming, the volume is about 65dB.

        When mopping the volume is about 45dB. This is fairly quiet, similar to the noise level from an ordinary hair dryer in low power mode. For most people, this means going about daily life undisturbed.

        How long does the cleaning process take?

        In most cases, it takes about 2 hours to mop a room of 1000 square ft. twice.

        When in the vacuuming mode, it takes about 40 minutes to sweep a room of 1000 square ft.

        Can Narwal T10 climb stairs or what is the height of the threshold that the robot can cross?

        No, Narwal T10 can only pass over a 0.59-inch threshold and can pass over 0.99 inches with a threshold bar.

        If the floor is sloped, like a ramp for door sills, Narwal can handle up to 0.78 inches.


        Can carpets be cleaned in vacuuming mode?

        We do not recommend using the robot to clean carpets in either sweeping or mopping mode. The Narwal was built to handle floors of all types such as Hardwood, Ceramic, or Composite floors.

        We suggest removing non-wall-to-wall carpets and similar objects the first time you use the device so the robot can build a virtual map of its surroundings. After mapping is complete, you can easily set up ‘no-go zones’ on the map or use included magnetic strips so the T10 knows where to go and areas that aren’t suited for mopping will be bypassed.

        Pet

        Does Narwal T10 detect and clean pet waste？

        Narwal T10 currently is not able to clean pet excrement and vomit, or other large garbage waste, as they can cause the machine to jam.

        Maintenance

        What should I do to best maintain the T10?

        Accessory replacement: 
        The side brush and mop should be replaced every 1-3 months. 

        The dust bin filter should be cleaned every two weeks and should be replaced every 3-6 months 

        Parts maintenance: 
        The Omni-directional wheel should be cleaned once a month. 
        The ribs and bottom grooves should be cleaned every two weeks. 
        The clean water tank sponge should be cleaned every three months. 
        The dust bin and the wastewater tank should be cleaned after each use. For more details, please visit our YouTube channel: https://www.youtube.com/watch?v=967wX4BYtv8

        Can the robot be washed with water or detergent?

        The robot comes equipped with an internal battery, so please do not rinse the robot which might cause malfunctions or damage. 

        You can wipe the robot shell with a wet cloth and then a dry cloth. 

        For more details, please visit our YouTube channel: https://www.youtube.com/watch?v=967wX4BYtv8

        Accessories - Related

        Are there any substitutes for the detergent sheets?

        We do not recommend using other cleaning solutions. Other cleaning products can produce foam or residue that corrodes the piping system by blocking the pipes and parts, causing robot malfunction.

        What is the mop made of and will it leave hair behind when being used?

        The mop material is microfiber which absorbs water evenly and sheds little hair while cleaning.