Narwal App

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General

How Do I Share the Device with Others?

If you have added the device and become the primary user, you can share the device with others.

⚠️ Note
  • Only the primary user can share the device with others.
  • Secondary users must first download the Narwal App and register an account.
The following are the steps to share the device.
1. Open the Narwal Freo App and navigate to the Device Homepage.
2. Tap the Settings icon βš™οΈ in the top-right corner.
3. Select Device > Share Device.
4. Add the member using the email address they registered with the Freo App.
5. Accept the invitation to proceed 
The member who has been shared the device will receive an invitation via the App. Simply click "Accept" to add the device to your App. Please note that secondary users can not share the device with others.

❓ Why is there no "Share Device" option in my device settings?
A: Only the primary user (who first set up the device) has the permission to share the device with others. Non-primary users do not have this capability. Please ensure that your account is the primary account.  

How to Create a Secondary Map?

The specific steps to create a secondary map are as follows:
1. Ensure the robot vacuum is in a state where it has completed mapping the current floor and has saved it as the main map. Move the robot vacuum to the new floor that needs cleaning and place it in a suitable starting position on that floor.
2. Open the Narwal Freo App, find the option to create a secondary map in the map management settings, and follow the app instructions step by step. Allow the robot to perform a complete cleaning on the new floor to build the map.
Device Homepage > Map > Map Management > Create a secondary map
3. Once the secondary map is created, you can move the robot to the corresponding floor and select the appropriate floor map to start multi-floor cleaning tasks. Please note that we do not recommend moving the base station and robot together to another floor for mapping. If you do move the base station, make sure to place it back in its original position.

Q: What should I pay attention to when creating a secondary map?
A: Ensure your robot vacuum has sufficient battery to avoid interruptions during the creation process due to low battery. Additionally, place the robot in an open area on the new floor with minimal obstacles to allow it to start mapping smoothly.

Q: How many secondary maps can I add to the robot?
A: You can add up to 4 secondary maps for different floors or rooms.

How to Start a Zone Cleaning?

Zone cleaning lets robot vacuums focus on specific areas by defining targeted regions via App settings. It works by prioritizing high-traffic zones (like living rooms) or addressing recent messes, optimizing cleaning efficiency without covering the entire home. This feature is ideal for quick touch-ups or multi-room homes, allowing you to customize cleaning based on real-time needs. 

The following are the steps to start a zone cleaning: 
1. Open the Narwal Freo App and navigate to the Device Homepage.
2. Tap the "Zone" and then "+" icon 
Note: After tapping the "+" icon, you’ll see a newly created area. Please make sure to tap "βœ” " once the area is confirmed
πŸ’‘ You can add up to 6 areas/zones in one zone cleaning task.  
The minimum area/zone setup should be at least 0.25㎑ （2.69 ftΒ²) 
3. Once the zone is set up, select and manage the cleaning task, then click the "Start" icon to begin.

Q: Can I perform a schedule task on a zone?
A: Currently the zone cleaning doesn't support a schedule task. 

How to Remap?

πŸ’‘ When Should You Remap Your Robot Vacuum?
We recommend remapping after Base Station Relocation or Major Layout Changes:
1. Relocating the charging base station
2. Making significant home changes, including:
     - Moving large furniture (sofas, bookshelves) 
     - Removing partitions or walls
     - Adding bulky items (pianos, wardrobes)

Minor Changes vs. Real-Time Updates
No need to remap for single furniture moves: The robot automatically updates the map in real time during regular cleaning when adjusting to minor layout changes (e.g., moving a side table).
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Compatible Models: Freo | Freo X Ultra | Freo Z Ultra | Freo Pro | Freo Z10
πŸ’‘ Important Mapping Notes
  • Main Map: To rebuild the main map, tap the "Remap" button directly on the existing map - deleting and starting over is not required.
  • Secondary Maps: These cannot be remapped directly. To remap a new secondary map, please first delete the existing one, then add a new secondary map. 
The following are the steps to remap: 
1. Open the Narwal Freo App and navigate to the Device Homepage.
2. Tap the Mapping icon in the top-right corner. 
3. Click "Map Management"
4. Click β€œRemapβ€œ 
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Compatible Models: Freo X Plus 
πŸ’‘ Important Mapping Notes for Freo X Plus: 
Existing maps (both main and secondary) cannot be remapped directly. To create a new map:
  • Delete the existing map first.
  • Add a new map.
The following are the steps to remap: 
1. Open the Narwal Freo App and navigate to the Device Homepage.
2. Tap the Mapping icon in the top-right corner. 
3. Click "Map Management"
4. Click "Delete Map" and you can proceed to remap the main one 

How to Switch the Maps?

If you have already created multiple secondary maps, you can switch between them following these steps:
1. Open the Narwal Freo App and navigate to the Device Homepage.
2. Tap the Mapping icon in the top-right corner. 
3. You can directly see the secondary maps you’ve created. Simply tap a map to switch to it. Alternatively, you can tap "Map Management" to access the map list and make your selection.

How to Delete the Map?

Compatible Models: Freo | Freo X Ultra | Freo Z Ultra | Freo Pro | Freo Z10
πŸ’‘ Important Map Deletion Notes:
  • ❌ Main Map: You can not delete the main map directly. To rebuild the main map, please tap the "Remap" button directly on the existing map. 
  • βœ… Secondary Maps: You can delete the secondary maps directly.